Warranty Claim Process

Before any repairs are sent to NAS you MUST obtain a ‘Return Authorisation’ (RA) number.

Unless otherwise specified in the Specific Warranty Information for your NAS product, if you wish to make a claim under the Warranty,
you should contact the NAS Sales Team – (03) 8756 2600 or email service@nas.solutions and quote the type of NAS product, any applicable serial number,
the date and place of purchase and a detailed fault description.

• Download your printable RA form here. All fields must be completed in the claim request before sending through to NAS.
• You will need to scan a copy of the completed RA form and email it to service@nas.solutions, along with a copy of your original purchase receipt.
• We may ask for further information depending on each products warranty claim.
• All products that are to be returned to NAS or an authorised service agent must be accompanied by a specified RA number. 
• NAS will provide you with a Return Authority (RA) number before you return your items to the allocated repair agent. NAS is not responsible for items returned without a Return Authority (RA) number, these items may be rejected.
• Do not include additional items that were not originally packaged with the product, such as; cases, covers, cable, etc; we are unable to return them to you. Road cases are the only exception.
• One RA form is required per product claim, as each product needs to have its own RA number assigned. Do not attempt to return multiple items on one RA form.
• The initial return cost of any product claiming repair under warranty, is to be borne by the customer. Once repaired, the product will be returned to the specified address provided to NAS.
• NAS is not responsible for any damage or loss to your item/s sustained during transportation to NAS.
• All warranty claims are treated with our full attention to detail, so we require as much information as possible to help us turnaround your product repair in a timely manner.
• No Fault Found Policy: While a repair item may still be covered under the NAS warranty period, NAS will charge a labour/assessment fee of 1/2 an hour to 1 hour (plus any return freight fees) for any items that are deemed to have “no fault found”.

Product Support

Need a bit of extra advice or support on your product purchase?

Feel free to reach out to us from Monday to Friday, 8:30am-5pm via the following:
Phone: (03) 8756 2600
Email: sales@nas.solutions

Support Files

Parallel Audio Portable PA Systems, Battery Care Instructions

Authorised Service Agents

A list of our entire authorised service agents can be found here.

Please note: Any repairs within the warranty period sent to an authorised service agent will require a Return Authority (RA) number before any action will be taken.
Please see the section above on how to obtain a RA number. Any authorised service agent will be happy to help with all other repairs outside of the warranty period.

Please contact us for d&b servicing outside of the warranty period.

Warranty Terms and Conditions

You can view/download the NAS general warranty terms and conditions by clicking here.

Absen Limited Terms & Conditions

Parallel Audio Warranty 

Please note: NAS customer records are kept confidential and are used exclusively by NAS and manufacturers of products imported by NAS. We do not distribute information provided by our clients and customers to other third parties. Please refer to our Privacy Policy for further information.